- Affiliated organisations with Elements of Byron
- Anyone to whom you authorize us to disclose it;
- Authorised Employees
- Authorised 3rd Party Partners of Elements of Byron
All guest can choose the way in which they receive communications, as it includes a simple means to ‘optout’of receiving them. Do we send information overseas? Elements of Byron will only disclose personal information directly to overseas affiliated organisations when requested to do so by a guest. Access to and correction of your personal information Anyone may, upon written request, access their personal information. Elements of Byron will take all reasonable steps to correct personal information to ensure that it is accurate, up-to-date and complete. If you make a request for correction of personal information we will respond to your request within a reasonable period, and if reasonable and practicable, correct the information in the manner requested. How do we store and secure your personal information? Hard copies of personal information are stored in locked offices or secure off-site storage areas until no longer required, after which they are securely destroyed. Hard copies of personal financial details where collected, are retained for information purposes only, not for re-use. Electronic copies of personal information are recorded on the Elements of Byron computer system, which is backed up off-site by IT support contractors. Electronic records of personal financial details where provided, are stored on the Elements of Byron database. Elements of Byron have installed computer and network security systems, including password protection processes. Only staff authorised by the General Manager have access to hard copies and electronic copies of personal information. What if you wish to lodge a complaint? If you would like to make a complaint about the way we collect, use, disclose, store or manage your personal information, or otherwise consider that there may be a breach of the Australian Privacy Principles, you may lodge a complaint, and they are to be addressed to: Michael Skinner General Manager Elements of Byron (end of) Bayshore Drive Byron Bay, NSW 2481 (02) 6639 1500. All complaints will be treated seriously and dealt with promptly.